Shipping policy
Shipping Policy
Thank you for shopping with Frughy! We want to ensure that your shopping experience is enjoyable and hassle-free. Please take a moment to review our Shipping Policy.
1. Processing Time
Orders are typically processed and dispatched within 3 business days from the date of purchase. During peak seasons or promotional events, processing times may be slightly longer.
2. Shipping Rates
Shipping rates are calculated at checkout based on the weight of your order and the destination. We offer several shipping options to meet your needs, including standard and expedited shipping.
However, we also make extra effort to make delivery free in Luxembourg. Please, refer to check-out box "Free Delivery" when the option is available.
3. Shipping Destinations
We currently ship to Luxembourg only. If your location is not listed, please contact us, and we will do our best to accommodate your request.
4. Shipping Methods
We use reputable carriers to ensure the safe and timely delivery of your orders. Shipping methods may include standard ground shipping, express shipping, or other options, depending on your preferences and location.
5. Estimated Delivery Time
Estimated delivery times vary based on your location and the shipping method selected. Please note that these are approximate delivery times, and actual delivery may vary.
- Standard Shipping: 2 to 3 business days
- Express Shipping: 1 business days
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your order using the provided tracking number.
7. Customs and Duties
For international orders, please be aware that customs and import duties may apply. These fees are the responsibility of the customer and are not included in the order total. Customs policies vary by country, so please check with your local customs office for more information.
8. Shipping Delays
While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions or customs delays may cause shipping delays. We appreciate your understanding and patience in such situations.
9. Shipping Address Accuracy
Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
10. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at hello@frughy.lu