Refund policy

Return and Refund Policy

Thank you for shopping at Frughy.

Returns

We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we're here to help.

• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging but if you can't, it is also fine.
• Your item needs to have the receipt or proof of purchase, but if you don't have it, it is also fine.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your credit card (or original method of payment).
• You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you are based in Luxembourg, we can send our service to retrieve the item for you.

Contact Us

If you have any questions on how to return your item to us, contact us at hello@frughy.lu

Policy Changes

We reserve the right to modify this return and refund policy at our discretion. Any changes will be posted on this page.